Shipping Policy

Last updated: September 2026

At BentoBoxStore, we do our best to process and ship every order as quickly and safely as possible. Please read the information below before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Pre-order items are subject to the estimated release and arrival dates stated on the relevant product page. Pre-order items may take longer to ship than regular in-stock products.

If an order contains both in-stock and pre-order items, the order may be shipped once all items are available unless otherwise agreed with the customer.

During periods of high demand, holidays, product launches, or unexpected circumstances, processing times may be longer. If there is a significant delay, we will do our best to inform you.

Shipping Times

Estimated delivery times depend on the destination and shipping service selected at checkout.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to the courier, postal service, customs procedures, weather conditions, public holidays, or other circumstances outside our control.

Once an order has been handed over to the shipping carrier, BentoBoxStore is not responsible for delays caused by the carrier.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any additional charges imposed by customs authorities, import duties, taxes, or other local authorities outside Cyprus are the responsibility of the customer unless explicitly stated otherwise.

Tracking

Where a tracked shipping service is used, the tracking information will be provided to the customer once the order has been dispatched.

Please make sure that the shipping address and contact information provided during checkout are correct.

BentoBoxStore cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the products received.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery time, please contact us so that we can investigate the shipment with the relevant carrier.

Delivery Address

Once an order has been dispatched, changes to the delivery address may not be possible.

If you notice that your shipping address is incorrect, please contact us immediately. We will do our best to assist you, but we cannot guarantee that the address can be changed after dispatch.

Contact

If you have any questions regarding your shipment, please contact us through our website or by email.

We are always happy to help.